Core Values & Behaviour
Core Values & Behaviour
IMU’s Core Values are Care, Fair and Dare.
Emotionally, rationally and habitually these Core Values embrace every aspect of our Behaviour as we engage with our People, Customers and Machines coupled with Society and Environment. The vital influence of IMU’s core values is what inspires IMU Services and instils self-belief in us. In effect, it translates in so many ways, in the manner we conduct our business:
Values to Behaviour
People
Helping Colleagues perform better
- . Treating each other with respect
- . Sharing knowledge and experience with each other
- . Promoting a culture of appreciating and inspiring each other
Customers
- Empathising, by putting oneself in the shoes of the customer
- . Striving to exceed the expectations of customers
- . Communicating proactively with the customers
- . Driving a culture of improving and improvising processes through customer feedbacks
Machine
- Continually carrying out quality preventive maintenance of machines, thereby ensuring greater productivity and longevity
- . Proactively changing worn out parts to prevent breakdowns
- . Training customers well to handle machines carefully
People
- . Promoting team spirit and solidarity
- . Honouring commitments given
- . Treating each person equally in the organization
- . Being honest with each other
Customers
- . Having a fair price policy
- . Exemplary honesty with the customer
- . Honouring commitments to customer as per SLA
- . Providing solutions to customers
Machine
- Ensure machines are not overloaded
- . Carrying out preventive maintenance in a timely manner
- . Not installing non-standard spare parts in machines
- . Ensuring that Dos and Don’ts of the machines are followed.
People
- Dare to accept mistakes
- . Speak with confidence and clarity
- . Dare to escalate when you see something is critically wrong
- . Stand up for what is right, with whoever it may be
- . Dare to move out of comfort zone
Customers
- Dare to inform and guide the customer when you see incorrect handling of machines
- . Dare to ask for timely payments for services rendered
- . Dare to enlist new customers for any requirement they have
Machine
- Dare to handle any electro mechanical machine driven by software
- . Dare to think out of the box to resolve problems
- . Dare to challenge yourself to handle complex problems in machines
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