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Back Office Services
Get access to trained, Reliable and dependable PAN India service engineers who are capable of supporting you technically across multiple domains.
Customer Ticket Management
Customer Helpdesk
Plug into IMU Services helpdesk team to raise customer service ticket on portal.
- Raise customer tickets on portal from calls
- Raise customer tickets on portals from emails
- Back office support for ticket management
Get access to trained, Reliable and dependable PAN India service engineers who are capable of supporting you technically across multiple domains.
Overview
At IMU Services we offer customer ticket management services for OEMs or Business Enterprises. From assignment of tickets to field staff, follow up with them for a timely resolution and taking customer feedback, we have the capability to handle the entire spectrum of activities. With a focus on transparency, we provide online service reports, giving you real-time insights into the status of each ticket. We offer a detailed overview of ticket closure, including technical aspects and turnaround time, enhancing your understanding of service performance. You have the choice to use your own ERP system or our portal which can be customised for your requirements.
Enquire
Key Offerings
- Log tickets efficiently from calls, emails, chats
- Schedule and assign to teams.
- Follow up for resolution, update customers.
- Collect feedback for improvement.
- Flexibility to use your own or our ERP portal
- You assign the priority we follow
+91 99878 08049
sales@imucare.in